Vendor Program for NYC Property Managers COI on Request NYC Property Manager Program

Appliance Repair for Property Managers & Landlords in NYC

One appliance vendor for every unit in your portfolio — rental buildings, co-ops and condos across Manhattan, Brooklyn, Queens and Staten Island. We schedule with your tenants, send the COI your board needs, and invoice per unit on net-30 terms.

One appliance vendor for every unit. Tenant scheduling, COIs for boards, and per-unit invoices on net-30 terms.

Net-30 Invoicing for ManagersNet-30 Invoicing
We Schedule with TenantsTenant Scheduling
COI for Co-op & Condo BoardsCOI for Boards
Per-Unit Itemized InvoicesPer-Unit Invoices
$199 Flat-Rate Labor$199 Flat Labor
Volume Pricing for PortfoliosVolume Pricing

$99 service call — waived when you go ahead with the repair

Send a Work Order Call (866) 677-5755

4.7 (2,360+ NYC Reviews) BBB A+ AccreditedLicensed & Insured BBB A+Licensed & Insured

Awards and accreditations: HomeStars Best of the Best, Best of Houzz, TrustedPros, BBB A+ rating

Who we work with

One Vendor for Everyone Who Runs a Building

Whether you manage 500 units or own one brownstone with tenants, you get the same technicians, the same paperwork and the same warranty.

Property Management Companies

Send us work orders for any building in your portfolio. We schedule with the tenant, diagnose, quote, repair, and invoice unit by unit.

Co-op & Condo Managing Agents

We send the Certificate of Insurance your board requires before the first visit, and our technicians follow building rules for access, elevators and work hours.

Landlords & Small Portfolios

Own a few rental units or a multi-family building? Get the same fast dispatch and clear invoices the big management companies get.

Supers & Building Staff

One number to call when a tenant’s fridge stops cooling or a dishwasher leaks into the unit below. We coordinate with you for keys and access.

Investors & Turnover Teams

Unit turning over? We check every appliance and repair what needs it before move-in, so the new tenant doesn’t call on day one.

Not Sure You Fit?

If you’re responsible for appliances in someone else’s home, we can help. Tell us about your buildings.

Call (866) 677-5755

Why managers switch

Why Property Managers Switch to Express Repair New York

The problems you have with your current appliance vendor, and how we handle each one.

The usual problem

How we handle it

Technicians who don’t show up, or arrive “sometime today”

A confirmed arrival window for you and the tenant. Average arrival is 2–4 hours in Manhattan and Brooklyn, 7 AM–10 PM, 7 days.

Chasing tenants to arrange access

We contact the tenant directly to book the visit and copy you on the time.

Invoices that just say “repair – $350”

An invoice per unit: address and unit number, appliance, model and serial, what failed and which parts were used.

Hourly labor bills that keep growing

A flat $199 labor rate, however long the repair takes. You approve the full price before work starts.

The same unit breaking again next month

OEM parts and up to a 90-day warranty on the repair, so a repeat failure is our problem, not yours.

Guessing whether to repair or replace

The technician tells you when a repair isn’t worth it, with the quote and the appliance’s age, so you can decide.

How it works

From Work Order to Close-Out in Five Steps

Your office sends one request. We handle the tenant, the repair and the paperwork.

1

Send the Work Order

Phone, email or PM software

Call (866) 677-5755 or send the address, unit, appliance and tenant contact.
2

We Schedule the Visit

2–4 hr avg. arrival

We contact the tenant or your super directly and confirm the window with your office.
3

Diagnosis & Approval

$99, waived with repair

The technician finds the fault and you approve the quote before any work starts.
4

Repair

$199 flat-rate labor

OEM parts. If a part has to be ordered, you get the ETA and we book the return visit.
5

Close-Out

Up to 90-day warranty

You get the itemized invoice and repair details for the unit, ready for your records.

Pricing

Simple, Flat-Rate Pricing

Two prices to know. No hourly labor, no surprises on the invoice.

Service call

$99

Waived when you go ahead with the repair

Technician visit and full diagnosis
Written quote before any work starts
Repair-or-replace advice for older units

Labor

$199flat rate

Unlimited labor, one fixed price

No hourly billing, however long the repair takes
OEM parts, quoted with the repair
Up to 90-day warranty on the repair

Send a Work Order

For management companies

Terms built for your accounts payable team

Monthly invoicing on net-30 terms
Volume pricing across your portfolio
One itemized invoice per unit
W-9 for your AP team

Ask for Portfolio Pricing

Parts are quoted with the repair, and you approve the full price before any work starts. We accept Visa, Mastercard and cash.

Insured & documented

Paperwork Your Board Will Approve

We send a Certificate of Insurance naming your building, owner and managing agent before the first visit.

$1,000,000General liability, each occurrence

$5,000,000General liability, aggregate

$2,000,000Umbrella liability coverage

$1,000,000Workers’ comp employer’s liability, each accident

COI with your certificate holder and additional insured, before the first visit
Full Certificate of Insurance with policy details, sent on request
W-9 for your accounts payable team
Itemized invoice for each unit
Written warranty of up to 90 days — see warranty terms
BBB A+ Accredited business

What we service

Every Appliance in Your Buildings

From rental-grade ranges to built-in luxury refrigerators in condo towers.

Appliances & services

In individual units and shared laundry rooms.

Refrigerator repair Dishwasher repair Washer repair Dryer repair Stove repair Oven repair Cooktop installation Washer & dryer hook-up

Unit turnover checksFor property managers

Shared laundry roomsBuilding washers & dryers

Brands we repair

We repair 50+ brands, from rental-grade to luxury.

Rental-grade

GE Frigidaire Whirlpool Samsung LG Hotpoint Amana Maytag Kenmore Danby

Luxury condo

Sub-Zero Wolf Bosch Miele Thermador Viking Fisher & Paykel Liebherr Gaggenau

See all 50+ brands →

Buildings we cover: Manhattan · Brooklyn · Queens · Staten Island

Licensed & insured NYC service

Local dispatch across 4 NYC boroughs

Certificates of insurance issued for co-op and condo boards, so building management can clear us before we arrive
13 certified field technicians working from OEM factory documentation
Open 7 days, 7 AM to 10 PM, with a 2–4 hour arrival window in Manhattan and Brooklyn

13 certified NYC technicians
Up to 90-day parts & labor warranty
COI issued for property boards

Reviews

What NYC Customers Say

Rated 4.7 on Google by New York customers.

FAQ

Questions from Property Managers

How much does a repair cost?

The service call is $99 and is waived when you go ahead with the repair. Labor is a flat $199 however long the job takes, plus parts. You approve the full quote before any work starts. Management companies also get net-30 invoicing and volume pricing.

Can you send a Certificate of Insurance before the first job?

Yes. We issue Certificates of Insurance for co-op and condo boards as part of booking. Send us the certificate holder and additional insured names, and we’ll send the COI before the visit.

Do you work with tenants directly?

Yes. We call the tenant to book the visit and keep your office informed of the time.

How fast can you get to a unit?

Our average arrival time is 2–4 hours in Manhattan and Brooklyn, and technicians are available 7 AM–10 PM, 7 days a week.

Do you invoice per unit?

Yes. Each unit gets its own invoice with the address, unit number, appliance, model and serial number, and the repair details.

Can you take work orders through our property management software?

Yes. Add us as a vendor in your software and send work orders the way you do for your other trades, or call or email us if that’s easier.

What happens if a part is back-ordered?

We order the OEM part, tell you the expected arrival date and book the return visit with the tenant as soon as it’s in.

Do you repair shared laundry-room machines?

Yes. We repair washers and dryers in shared building laundry rooms as well as in individual units.

Do you do appliance checks for unit turnovers?

Yes. Before a new tenant moves in, we check every appliance in the unit and repair anything that isn’t working properly.

What does the warranty cover?

Our repairs carry a warranty of up to 90 days. See the full warranty terms.

Vendor setup

Set Up Express Repair New York as Your Appliance Vendor

Send us these details, or call, and we’ll get your account ready:

Company name and contact person
Number of buildings and units, and boroughs
Work-order software you use
Accounts payable contact
COI certificate holder and additional insured names